Location: Leyburn, North Yorkshire | Hours: 40 per week | Pay: From £14 per hour | Contract: Permanent
We’re looking for a full-time proactive and highly organised Customer Service and Projects Coordinator to play a central role in managing customer enquiries, quotations, orders and communication across the business. Ideal for someone with customer service experience in construction, building products or a project-led environment, this role offers the opportunity to join a well-established natural stone business in the Yorkshire Dales, supporting projects connected to heritage craft, traditional materials and quality workmanship.
Key responsibilities
- Act as a key point of contact for customers by phone and email, handling enquiries in a professional and timely way.
- Prepare, process and track customer quotations, orders and related paperwork accurately.
- Coordinate with commercial, production, yard and delivery teams to provide updates and help meet customer requirements.
- Maintain accurate customer and order records on internal systems.
- Follow up outstanding information, resolve queries and help ensure orders progress smoothly from enquiry to completion.
- Build positive working relationships with customers and colleagues across the business.
- Support general customer service and administrative processes to help deliver a consistently high standard of service, and practically support the senior management team.
What we’re looking for
Essential
- Previous experience in customer service, sales support, coordination or administration, ideally within construction, building products, manufacturing or a project-led environment.
- Excellent communication skills (verbally and written) and a professional, approachable manner.
- Strong organisational skills with the ability to manage multiple priorities and deadlines.
- High attention to detail and accurate data entry skills.
- Confidence using Microsoft Office and a willing to learn bespoke internal systems.
Desirable
- Experience working with architects, contractors, builders’ merchants or project-based customers.
- An understanding of construction materials, building products or project scheduling.
What we offer
- Comfortable, modern working environment.
- Early finish on Fridays.
- Free parking.
- The opportunity to join a well-established, family-led natural stone business with a strong reputation for service and quality.
- A supportive team environment with opportunities to develop your customer service and coordination skills.
- A varied role with real responsibility and day-to-day involvement across a business rooted in natural stone and traditional craft, with avenues for role development.
- A role based in Leyburn, North Yorkshire, offering the lifestyle benefits of the Yorkshire Dales.
How to apply: Please send your CV and a covering letter to recruitment@calverts.co.uk with the subject Customer Service and Projects Coordinator.